Community Case Worker [Bilingual Spanish/English]

Under the supervision of the Director of Operations & Community Services, the Community Case Worker will:

• Serve as the first point of contact for families seeking support and services.

• Conduct intake assessments to identify needs related to housing, employment, food, healthcare, childcare, and other supports.

• Provide intensive case management services, including weekly check-ins with families, as guided by family circumstances and program enrollment.

• Provide personalized referrals and warm hand-offs to internal programs and external community partners.

• Assist clients in completing applications for public benefits and services (e.g., utility assistance).

• Maintain up-to-date knowledge of available resources and services in the local community.

• Provide home visitation services to eligible families utilizing the Parents as Teachers curriculum.

• Enter accurate data into client management systems.

• Encourage participation in internal FFRC support, including lactation support, group education, mental wellness support, doula support, and fourth trimester care as relevant to program participants.

• Participate in community outreach events and represent FFRC with professionalism, enthusiasm, and cultural sensitivity.

• Maintain positive rapport with program participants, community members, organizational partners, and co-workers.

• Exhibit professional demeanor with program participants, community members, organizational partners, and co-workers.

• Other duties as assigned.

Knowledge, Skills, Abilities and Accountabilities

• Genuine interest and dedication to Families Forward Resource Center’s mission

• Genuine interest and dedication to community health and Black Birthing Justice

• Warm and welcoming

• Professional attitude and appearance

• Strong verbal and written communication skills

• Strong multitasking and time management skills

• Proficiency in Microsoft Office (Outlook, Word, Excel) and Google Products

• Highly organized, detail-oriented, and able to work independently

• Experience and ability to identify with individuals and families on their perinatal health journeys with intentional focus on Black and African American community members as those most impacted by maternal and infant health inequities

• Collaborative team-based approach to support other FFRC programs to ensure effective communication and coordination

• Ability to adapt to changing circumstances and navigate adversity

• Participation as a FFRC team player by attending staff meetings and other organizational events

• Willingness to share knowledge to advance knowledge and skills of others

• Understanding and commitment to follow all policies, procedures & protocols as set forth in the CNDC/FFRC Employee Handbook

• Conformance to a drug-free workplace; not being under the influence of alcohol and/or other illicit drugs of misuse and abuse

• A professional, positive, and polite attitude and relationship with other FFRC employees, volunteers, clients, and customers

MINIMUM QUALIFICATIONS

• High school diploma or GED required

• Associate or bachelor’s degree in social work, Human Services, Psychology, Public Health, or related field preferred

• At least 1 year of experience in social services, case management, community outreach, or a similar client-facing role

• Experience working with diverse, low-income, or underserved populations

• Passion for community advocacy and working with families from diverse cultural backgrounds

Additional Qualifications

• This is an in-person position—candidates must be comfortable working onsite and interacting with clients face-to-face

• Reliable transportation and valid driver’s license

• Bilingual (English/Spanish or another language) is required. Training & Curriculum Support: The selected candidate will receive training and ongoing support to implement the Parents as Teachers (PAT) curriculum and other evidence-based curricula/trainings as needed.

• Prior experience or certification in Parents as Teachers is not required; candidates who are committed to supporting children and families and are eager to learn are encouraged to apply.

Training & Curriculum Support:

The selected candidate will receive training and ongoing support to implement the Parents as Teachers (PAT) curriculum and other evidence-based curricula/trainings as needed. Prior experience or certification in Parents as Teachers is not required; candidates who are committed to supporting children and families and are eager to learn are encouraged to apply.

COMPENSATION AND BENEFITS

Compensation: $47,000 - $50,000 (paid hourly) + benefits (35 hours/week), commensurate

with experience, skills, education, and training. This is a grant-funded position that is

dependent on external funding; therefore, continued employment is contingent upon the

receipt of funding to cover this role.